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Refund policy

 Return:

Our policy is valid for 14 days. If it has been 14 days since you received your purchase, we can unfortunately not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it, it must also be in the original packaging.

It must be returned within 14 days after your return request was sent to us by email. When your return arrives at our office, it can take up to 30 days before it has been processed and you receive a refund.

How do I make a return?
Please do not send back your purchase to us before you have sent an e-mail to order@saltochsand.se with a request for a return.

Send us information about:
order number
your full name
the name of the products you want to return

You have the right to return or exchange your product, regardless of your reason, within 14 days of receiving the product. Please enclose the return form with your package and state your reason for the return. Then return the unused product in the original Salt & Sand packaging, all pads and hygiene protection must still be in place.

When returning goods, shipping takes place at your own expense. But if we have delivered a faulty product, we will refund the shipping fee. All orders receive a return slip from us in PDF via e-mail after requesting a return.

The price for return is:

Sweden SEK 55
Norway / Denmark / Finland / International SEK 100

The price for returns will be deducted from your order when we refund you.

We also want you to download our return form, fill it out and put it in your package:
Download the return form here

How do I get my refund?
When your return is received and inspected (processing time is about 2 weeks). If you are approved, your refund will be processed and a credit will be automatically applied to your original payment method, within a certain number of days.

Late or missed refund?
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially published. Then contact your bank. There is often a certain processing time before a refund is posted. If you have done all this and you still have not received your refund yet, please contact us at order@saltochsand.se.

Exchanges / Complaints
We only replace goods if they are defective or damaged by manufacturing defects - not if the product is used negligently. If you need to exchange it for the same item / other size, send us an email at order@saltochsand.se, attach a picture of the incorrect item (return of broken or defective items is free).

Shipping / return cost?
All return costs will be deducted from your order when we send a refund to you. Shipping costs are not refundable.

Uncollected packages?
Make sure to pick up your package, if you do not pick it up and sent back to us, we will charge a fee for packaging, shipping and labor costs. The cost will be 30% of the order summary + full shipping cost.

 

Last updated: 2021/04/02

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